Delete Your Account
You can delete your Valley Rush account at any time. This applies to the customer, Seller and Delivery Partner apps.
1. Delete from the app
- Open the Valley Rush app and sign in.
- Go to Account → Settings → Delete account.
- Read what will be removed, confirm with your password, and tap Delete my account.
Your account is closed immediately and you are signed out on all devices.
2. Can't access the app?
Email support@valleyrush.shop from your registered email address (or call —) with the subject "Delete my account". We verify that the request is yours and complete it within 7 days.
3. Before you delete
- Orders that are being prepared or delivered must be completed or cancelled first.
- Sellers must have no open orders; pending payouts are settled to your registered bank account before the shop is closed.
- Delivery Partners must have no active deliveries and must settle any Cash on Delivery amounts held.
4. What we delete and what we keep
Deleted or anonymised: your name, email, phone number, profile photo, saved addresses, cart, wishlist, notification tokens and notification preferences. Your reviews remain visible but are shown as "Deleted user".
Kept for legal reasons: records of orders, invoices, payments, refunds and payouts are retained for up to 8 years, as required by tax and accounting laws; KYC records of Sellers and Delivery Partners are retained as required by law. These records are stored securely, are not used for marketing, and are deleted when the retention period ends.
5. Questions
Contact our Grievance Officer at grievance@valleyrush.shop.