Shipping & Delivery Policy
This policy describes how orders placed on Valley Rush are delivered. Valley Rush is operated by Valley Rush Private Limited.
1. Delivery areas
We deliver within the serviceable areas shown in the app, currently in and around Srinagar, Jammu and Kashmir. When you set your delivery address with the map pin, the app checks whether the shop you are ordering from can deliver to you. Each shop delivers within a maximum road distance set by us (currently up to 25 km).
2. Who delivers
Orders are picked up from the Seller and delivered by Valley Rush's delivery partners. One checkout with products from several shops is split into one order per shop; each is delivered separately and may arrive at different times.
3. Delivery timelines
- After you place an order, the Seller confirms and packs it, usually within their preparation time shown in the app.
- A delivery partner is then assigned, picks up the order and brings it to you. You can follow the delivery partner live on the map from the order screen once the order is picked up.
- Most orders are delivered the same day. The estimated delivery time shown in the app is indicative and can be affected by weather, traffic, road closures, local restrictions or high demand.
If we cannot deliver within a reasonable time, we will inform you and you may cancel for a full refund.
4. Delivery fees
The delivery fee is calculated from the road distance between the shop and your delivery pin:
- a base fee of ₹15, covering the first 2 km;
- ₹8 for every additional km;
- an additional surge fee during peak hours or bad weather, when applicable.
The exact fee for every shop in your cart is shown at checkout before you pay. Delivery fees include applicable taxes.
5. Receiving your order
- Please make sure someone is available at the address and the phone number is reachable.
- Check the package at the door. If it is damaged, tampered with or visibly wrong, you may refuse it and report it in the app.
- For Cash on Delivery orders, keep the exact amount ready or pay by scanning the UPI QR code shown by the delivery partner.
- The delivery partner may take a photo of the delivered package as proof of delivery.
6. Failed delivery
If the delivery partner cannot reach you after reasonable attempts (including calling you), or the address is incorrect or inaccessible, the order may be returned to the Seller and cancelled. For prepaid orders, the amount is refunded after deducting the delivery fee, except where the failure was our fault.
7. Contact
Help & Support in the app · support@valleyrush.shop · — (9:00 AM – 9:00 PM, all days)